SHIPPING ADDRESS
HOW LONG WILL IT TAKE US TO GET YOUR ORDER PACKED UP AND HANDED OVER TO THE POST OFFICE?
We ship all orders in 1-3 business days unless otherwise specified. The only items that take us longer to ship at the moment are our extra large as Handmade case pieces.
HOW LONG WILL IT TAKE FOR THE POST OFFICE TO DELIVER YOUR ITEM?
We will give estimates below, but please note that delivery times might be extended due to force majeure.
UNITED STATES - usually 7-12 days
INTERNATIONAL - 2 weeks minimum. We have seen many delays in customs either when a package is leaving the U.S. or entering the destination country.
You are responsible for making sure the shipping address provided is correct BEFORE YOU PLACE YOUR ORDER. If you realize that you have made an error, please contact us IMMEDIATELY by EMAIL.
Please do your best to put in the correct shipping address at checkout as some orders may ship same-day and we will not be able to change the address after the order is shipped. We cannot issue refunds due to incorrect addresses.
It is the responsibility of the buyer to have packages shipped to a secure location. We cannot be responsible for stolen packages or packages that have not been received even though they are marked ‘Delivered’.
SHIPPING
Processing time:
The time needed to prepare an order is 1 to 3 days unless otherwise noted in the product description.
Please be aware that processing time is in addition to shipping time.
United States Orders:
All domestic orders will be shipped via DHL/USPS/EMS (7-12 business days) or Priority Mail (3-5 business days) and include tracking information. You will receive an email with tracking information when the product ships.
Shipping time is guaranteed by USPS, not us. We are not responsible for any delays due to weather or other unforeseen circumstances.
International Orders:
We offer international shipping.
Please note that a few cases, countries limit the size of packages that we are able to send. If you have questions about international shipping feel free to contact us.
Buyers are not responsible for any customs and import taxes that may apply. We are unable to estimate what, if any, taxes or duties will apply. But we are not responsible for delays due to customs.
RETURNS
ITEMS DAMAGED IN TRANSIT
If your order is damaged in transit, please contact us via email right away and provide photos that clearly show the damage so that we can file a claim with the post office.
We will communicate with you to remedy the problem and will work out how to get you a new item or a refund as soon as possible.
RETURNS & EXCHANGES
The following products are not eligible for returns or exchanges.
-Sale Items
-Any customized or personalized orders
If you are unsatisfied with your purchase and would like to return your order, please contact us within 7 DAYS. Any items returned must be unused and in original packaging, undamaged and in saleable condition.
Returned items must be shipped back to us within 14 DAYS. YOU ARE RESPONSIBLE FOR THE COST OF RETURN SHIPPING as well as any duties or taxes. We are not responsible for items damaged or lost in transit while being returned to us.
